FAQs

Our in-store showroom return policy offers returns for unopened and unused products returned within 30 days of purchase.

Our Internet Purchase return policy  allows returns and refunds if a customer is not completely satisfied with an item purchased from our web site. Please look at each picture before making your purchase, or if you have further questions or concerns contact us at contactus@rosesofsilverbell.com or by phone, 248.690.9689.

Specialty items, custom work, and shipping costs are not refundable.

Antique, Primitive, Vintage, and Found items are sold “as is” regardless of which retail venue of ours it is purchased from. Each of the aforementioned items are not in perfect condition, and may have nicks, stains, dents or tears consistent with wear & tear from years of service and may require repair or have functional defects. You assume the responsibility for your purchase, and no refunds will be issued. Each item is carefully inspected before sending to customers.

If an item is listed as genuine, but can be proven otherwise to be a fake or reproduction, the item may be returned on the premise that it is “not as described”.

Please contact us immediately by phone at 248.690.9689 to discuss a return. Refunds will be issued after the merchandise is returned to us in the same condition it was sent out. We require the item(s) to be returned to our possession within 30 days of purchase, at which point the purchase price, less shipping, and less a 10% restocking fee will be refunded to your account.